Now we know a bit about you, it's time to get into the detail. We:

  • Identify the people who are involved with the project.
  • Arrange a meeting with them, either as a group or individually, and get as much detail as we can.
  • Discuss possible solutions and visions for the system.
  • And we take a lot of notes.

We appreciate that this takes commitment from you - your people are your greatest asset, and giving them up for a few hours is difficult. However, meeting the people at the coal face is essential for the system's success.

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